About EIG

Our Mission

EIG is the premier independent professional services firm specializing in simultaneously improving IVR utilization and customer satisfaction.


Objectives

EIG's key objective is to differentiate clients in their marketplace. In assisting with selected opportunities, we:
  • Focus on business and economic issues, before technology.
  • Leverage every opportunity to optimize information delivery across Enterprise.
  • Work within our client's culture and architectures to quickly define responsive, flexible, and cost-effective solutions.
  • Enable partnerships between customers and the right vendors to create comprehensive customer management systems.


Focus

EIG is focused on helping our clients achieve the following goals:

  • Superior customer service
  • Increased revenue
  • Reduced cost
  • Improved employee morale

New computing and communications services and technologies provide expanding opportunities for seamless and transparent integration over great distances of telephones, data bases, work stations, and other processes and systems involved with managing customer relationships.

At the same time, solutions can be costly and frustrating for the customer if poorly designed. The design process is further complicated by rapidly changing technology and the vast number of vendor products from which to choose.

EIG's services reduce technology and vendor complexity, and increase return on investment for our clients. EIG provides a logical, incremental approach for investments in new processes and applications, helping to quickly drive strategies toward practical, justifiable implementations.

Capabilities

  • Enterprise Integration Group, Inc. is a consortium of highly skilled strategic planning and engineering professionals with an in-depth understanding of information delivery across enterprise-wide networks.
  • EIG is uniquely positioned with experience and skills in both customer service and communications. EIG principals have held key positions in telecommunications, computer, and related industries.
  • EIG emphasizes an aggressive, iterative approach to solution design and process re-engineering to achieve quick payback. Application and process improvements can often be implemented in a matter of weeks or months, generating sufficient benefits to recover incremental costs and fund further improvements. The goal is for each step to build on the one before. Nothing is thrown away.

Together with our senior consultants and alliance partners, EIG can quickly and effectively map your service needs to appropriate technologies and carefully researched solution providers.

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