Improving the Effectiveness of Speech and IVR

EIG conducts this acclaimed IVR training workshop across the US and Europe throughout the year.

Gain the knowledge and skills you need to plan, design and implement effective touch-tone and speech recognition self-service IVR. The workshop provides practical guidance on designing the best customer-focused IVR for your business. Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors.