|Speech Migration Plan|
The Speech Migration Plan guides the extension of your IVR from DTMF to include speech recognition. Using a rigorous 3-step process, we analyze the existing DTMF IVR to identify key functions and to investigate speech dialog alternatives. The plan also includes a two- or three-day on-site meeting. Here, we work with key stakeholders to explore the many factors that make up the the business case for speech n order to reach consensus on a low-risk, high-payback strategy for the IVR.