Voice User Interface Design
Voice User Interface (VUI) design directly affects the success of your contact center. A well-designed application can increase self service levels (containment), reduce misrouted calls, and leverage identification/authentication for personalized service and reduced agent handle time. Design quality is equally important in touch tone (DTMF) or mixed speech and touch tone applications.
EIG delivers each VUI design as a set of documents that can include:
Each design results from a consistent process of requirement discovery, composition, review, and usability testing.
- use cases, ready for stakeholder review;
- detailed call flow diagrams, ready for application development;
- recording scripts ready for the voice talent and recording studio.