AI Voicebot and ChatBot SERVICES

 If you already have an automated voicebot or chatbot, one of our EIG conversational analysts will provide an exhaustive audit of its capabilities.  We will report back on the different aspects of your current user experience, including the scripting, continuity, navigability and integration of the voicebot and chatbot with the customer journey. 

This is a starter package to assess your current strengths and weaknesses and plan for excellence.  We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

The quality of the conversational design directly affects the success of your voicebot or chatbot.

A successful design will allow your customers to clearly understand how they can achieve their goal – leading directly to increased user satisfaction, onboarding, and repeat usage.

EIG offers a full AI dialog design service – giving you world -class conversational interaction designs that are just right for your customers and business.  This includes when and how to blend open questions with closed directed prompts, and how to manage silence, under-specification, and other errors without ever saying, "I'm sorry. I didn't understand." 

We will help you identify the areas where your customers will benefit from voicebot and chatbot assistance.  We will then use a structured sprint design methodology to help you design and build your applications. Where appropriate, usability testing will also be conducted.

We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

Based on over twenty years of experience, the designs we create with you will reflect best conversational design practices and also address the different needs of users, reviewers, business stakeholders, programmers, and testers.

The EIG transcription lab provides a full natural language understanding (Intent) Tagging service.

Our tagging service will design a meaning scheme (such as Intents and Entities or Slots) based on example customer sentences.  These can either be from your current chat bot, or we will help you gather examples for fresh tasks.

Then we will mark-up a  sample sentences (utterances) with these meaning labels .  EIG can also provide custom services to help maintain your current intent schemes.