eig partners

Strategic Contact Inc

Strategic Contact, Inc. is a recognized industry expert in contact center technology, operations, and organization. They offer a full portfolio of consulting services that encompasses contact center planning and implementation, technology assessment and strategy, business process optimization, organizational design, business cases to support change initiatives, project management, and change management. Based on customizable project frameworks and consultants with extensive experience, Strategic Contact ramps up quickly on client operations and provides a thorough assessments of their environments. They deliver practical advice and results-driven project outcomes that clients can embrace, own, and act on going forward. The results get noticed for providing meaningful value for organizations and their customers.

OmniBot

OmniBot is a leading “Voice 1st” Conversational AI platform provider that allows businesses to create, customize and automate advanced conversational IVR and Virtual Assistants while maintaining complete control of their data, brands and users. The OmniBot.ai platform supports any media channel – text, voice & telephony. With OmniBot.ai, enterprise and OEMs can build their own private Virtual Assistant ecosystem by leveraging one of the broadest sets of automation & integration capabilities in the industry.

GM Voices

Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a state-of-the-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world. In-country translators and region-specific talent ensure an authentic sound for any market.

ICR

ICR is a leading provider of IVR and Speech Recognition applications for the enterprise and medium sized operations. Our technical and business expertise has been developed over many years, during which we have worked with all the major IVR and Speech Recognition development environments. Client projects encompass voice user interface and complex integration solutions utilising standards-based technologies, such as VXML and Java and bespoke interfaces into our client’s systems.

ICR use their development and systems integration expertise to turn EIG designs into robust, enterprise scale deployments. This multi-disciplinary approach delivers efficient customer interactions which positively re-enforce EIG clients’ brands, and result in exceptionally high levels of automated call maturity.

The ICR team is headed by experienced project and programme managers, equipped with a structured methodology, designed specifically for delivering IVR and Speech Recognition applications. We couple this with a pragmatic, flexible and collaborative approach so our customers enjoy the best of both worlds.

ICR’s services also extend to providing robust hosted IVR and Speech Recognition applications and data systems which can be deployed rapidly for both tactical and strategic initiatives.

CX Act

From the beginning in 1971, CX Act has been setting the standard for measurement and guidance to help clients improve customer service performance, customer value, and, overall, the “The Profit of Customer Experience™.” CX Act pioneered the science of quantifying and managing the customer experience and applying that knowledge to help clients realize bottom-line results.​

Shadow Prompt Technology

Shadow Prompt Technology (SPT) focuses on speech recognition and multimodal user interface innovations. SPT exists to develop and manage the intellectual property portfolio accumulated by EIG through years of consulting and research.

SPT researches and designs multi-modal interactive voice response (IVR) user interface technology that optimizes performance and user satisfaction. SPT technology is platform- and infrastructure-independent, allowing the broadest reach and the most customized fit with a given client’s application.

WalshMedia

Walsh Media, Inc. is a leading audio production services company and a major EIG partner. Walsh Media can provide system consultation to enhance your IVR (both touch tone and speech recognition,) and call processing applications. Walsh Media has developed a sensible thirteen-step process for managing voice projects. The company’s experts will work with your Project Managers and EIG to coordinate all of the necessary processes to complete your voice projects-within allotted time frames.

Digitage communication GmbH – Expertise in automated telecommunications

Every telephone should be professionally serviced around the clock, even when a call cannot be answered personally. Digitage communication provides professional announcements for effective and successful communication during automated processes. The highest quality of voice overs guarantee the maximum comfort for anyone who gets in touch with your IVR, voice portal, answering machine, on hold loop, voice mail or any other application with automated voice services.

ENTERPRISE INTEGRATION GROUP, INC.