Intelligent virtual Assistant (IVA) Services

EIG conducts widely-acclaimed conversational design training workshops across the US and Europe throughout the year.

In this conversational AI design workshop, you'll learn how to design Alexa, Google Home and other Intelligent Virtual Assistant (IVA) applications. You will gain knowledge about how and where speech is useful – both in the home and on the move. You will also learn how to build sustained interactions that are natural but remain discoverable and stable.

You will also learn about the core prinicples of conversation with machines, including the psychology and ergonomics of dialog, how to structure natural conversations, how to ask questions, and how to make your user interface discoverable and stable to error.

We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

See the full EIG training workshop and conference calendar. Or if it’s more practical, contact EIG about conducting a workshop specifically for your organization.

The quality of the conversatonal design directly affects the success of your IVA, Alexa Skill or Google Home application.

A successful design will allow your customers to clearly understand how they can achieve their goal – leading directly to increased user satisfaction, onboarding, and repeat usage.

EIG offers a full skill design service – giving you world -class conversational interaction designs that are just right for your customers and business. This includes when and how to blend open questions with closed directed prompts, and how to manage silence, under-specification, and other errors without ever saying, "I'm sorry. I didn't understand." 

We will help you identify the areas where your customers will benefit from a smart speaker or personal assistant skill. We will then use a structured sprint design methodology to help you design and build your skill. Where appropriate, usability testing will also be conducted.

We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

Based on over twenty years of experience, the designs we create with you will reflect best conversational design practices and also address the different needs of reviewers, business stakeholders, programmers, grammar builders, recording studios, and testers.