HOW TO DESIGN Conversational AI Dialogs

Online, Interactive, Practitioner-Led Training in the US and Europe

Best Practices for AI and Rules-Based NLU

Optimizing the Conversational Voice User Interface (VUI) Experience

We take you past the hype and into the reality of designing a conversational interface in today’s changing world of customer care.

★

This training is delivered online via two half-day interactive sessions. It is taught by recognised experts in the field and is hands-on and highly participative. You will learn specific and scientifically-proven techniques that increase performance and satisfaction while reducing interaction errors.

US Dollar Early Bird Offer

$795

$745

Save $50

Offer Ends 2 weeks prior to the training start date

Book Now

Contact us for the agenda

Description

Our workshop offers in-depth training on how to plan, design and test conversational interactions that will engage your customers. We take you through key trends and discuss the opportunities (and limitations) of conversational technologies that may impact customer care channels.

On completion, you will be empowered with real user interface skills that you can apply to designing Voicebots, Chatbots, Intelligent Voice Assistants – IVAs (Alexa, Google), Natural Language Understanding (NLU) applications, as well as touch-tone and speech recognition IVR.

We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

Don’t miss what over 3,000 professionals have experienced first-hand to improve automated customer engagements in their organization—register for “How to Design Conversation AI Dialogs” today.

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, voicebot, chatbot, NLU IVA and IVR developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service, predictive dialogs, intelligent call routing and the technology details required to design effective applications. Both novices and experts have attended and recommend this workshop.

Details

Price per person: $795 US Dollars
Discounts available for groups and early-bird registration
The fee includes a comprehensive course manual, handouts and a Certificate of Completion.

Online Delivery

This course is delivered in two half-day interactive online sessions

Unlike other online training, our training is delivered interactively by an experienced conversational design practitioner. Students attend two half-day online sessions via Microsoft Teams ™. The training is delivered in small groups and is fully participatory involving group and individual exercises, group discussion, and opportunities to have our practitioner trainers critique your own conversational solutions.

Registration

Submit the workshop registration form and we’ll contact you.

ENTERPRISE INTEGRATION GROUP AG

Weinbergstrasse 68
8006 Zürich
Switzerland
+41 79 233-23 44 (Telefon)
Contact EIG AG

ENTERPRISE INTEGRATION GROUP, INC.

PO Box 153
San Ramon, California 94583
1 925 518 1106 (Telephone)
1 925 215 8465 (Fax)
Contact EIG, Inc.

EIG (EUROPE) LTD.

Weinbergstrasse 68
8006 Zürich
Switzerland
+41 79 233 23 44 (Tel)
Contact EIG (Europe) Ltd.

ready to
get started?

let's talk