TRANSCRIPTION AND
AI Training and Tuning SERVICES

EIG provides transcription services to support the devleopment and test of spoken language grammars.

All transcription work is carried out in-house to a very high standard and specification.

We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, NICE CXone and Nuance Mix.

The EIG transcription lab provides a full natural language understanding (NLU) Tagging service.

Our tagging service will design a meaning scheme (such as Intents and Entities or Slots) based on example customer sentences.

Then we will mark-up a corpus of sample sentences with these meaning labels . The service is typically used for preparing data for the creation of statistical semantic language (SSM) models and robust parsers but it is also useful for preparing data for tuning more constrained grammars. Projects that are optimising Voicebot or Chatbot user-interfaces may also consider using this service.

EIG offers a full grammar design and build service. An experienced EIG linguist will analyse the context of any grammar and design the anticipated customer responses.

EIG supports a complete range of grammar formats from leading providers such as Nuance, including GRXML, statistical language models (SLM) robust parsing and statistical semantic models (SSMs),

In addition this service will also support the development of language models for Alexa and Google Home as well as Chatbot NLU parsers such as Omnibot.

This service is often used in conjunction with our transcription and NLU Tagging and Analysis service.