More Affordable than any Prior IVR or Speech Investment

Shadow Prompt Technology delivers almost immediate payback and significant return on investment. License fees are based on the size of your existing system and can range from $5,000 for a small IVR using only Layer 1 to $200,000 for a very large IVR using Layer 3.

Feature	Layer 1	Layer 2	Layer 3
Parallel “For/To/If” menu construction	⊗	⊗	⊗
Tapered scripting	⊗	⊗	⊗
Standardized error-recovery	⊗	⊗	⊗
Optimum pacing and pausing	⊗	⊗	⊗
Improved concatenation	⊗	⊗	⊗
ShadowPrompt mixed-mode scripting		⊗	⊗
Standardized prompting styles		⊗	⊗
Just-In-Time instruction prompts		⊗	⊗
Point-&-Speak selection		⊗	⊗
Foolproof yes-no questions		⊗	⊗
Enhanced turn-taking with barge-in			⊗
Dynamic mode switching			⊗
Multi-dimentional confidence			⊗
Preventing single-token convergence			⊗
Optional: Open Speech Framework			⊗
Hours subject matter expert advice	8	16	32
Months of e-mail support	6	9	12
One-day onsite training workshop			⊗

We are Here to Help

Everyone receives the subject matter expert advice and ongoing e-mail support outline above for no extra charge as part of the license fee.

 Exceptional organizations with a competent design shop—and in the case of Layer 3, a functioning speech lab—can license the basic technology without requiring additional support.

 Other organizations may need customized attention according to the skills and history of the IVR product and the staff responsible for designing and implementing it. This additional support may be purchased as professional services. We offer a full portfolio of consulting services including IVR audits, design services, usability testing, maintenance agreements, and training workshops.